Privacy Policy

At Tugar Tech Solutions Inc. (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI automation services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request a consultation
• Book a demo or revenue analysis session
• Subscribe to our newsletter or marketing communications
• Use our AI voice agents, chat agents, or automation services
• Create an account or sign up for our services

This information may include:

• Name and business contact information (email, phone number, company name)
• Business details (industry, size, revenue information)
• Communication preferences
• Payment and billing information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and device information
• Browser type and version
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies (see our Cookie Policy below)

AI Service Data

When you use our AI automation services (voice agents, chat agents, or automation agents), we may collect:

• Call recordings and transcripts (voice agents)
• Chat and SMS conversation logs
• CRM integration data and lead information
• Workflow and automation configuration data
• Performance metrics and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI automation services
• Customer Support: To respond to your inquiries, provide technical support, and manage your account
• AI Training and Improvement: To train, test, and improve our AI models and automation algorithms (using anonymized and aggregated data)
• Communication: To send you service updates, newsletters, marketing materials, and promotional offers (with your consent)
• Analytics: To analyze usage patterns, optimize our website and services, and improve user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers (AWS, Google Cloud, Azure)
• CRM and marketing automation platforms (HubSpot, Salesforce, etc.)
• Payment processors and billing services
• Analytics and performance monitoring tools
• Communication platforms (email, SMS, voice services)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. AI-Specific Privacy Considerations

Voice and Call Data

Our AI voice agents may record and transcribe phone conversations to provide services, improve AI performance, and ensure quality. You will be notified at the beginning of calls that they may be recorded. Recordings are stored securely and retained only as long as necessary for business and legal purposes.

Chat and SMS Data

Text-based conversations with our AI chat and SMS agents are logged and analyzed to improve service quality and train our models. Personal information in these conversations is handled in accordance with this Privacy Policy.

CRM and Integration Data

When our automation agents integrate with your CRM or other business systems, we access only the data necessary to provide the requested services. We do not use this data for purposes beyond what you have authorized.

AI Model Training

We may use anonymized and aggregated data from our services to train and improve our AI models. Individual identifiable information is never used in model training without explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Employee training on data protection and privacy best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Call Recordings and Transcripts: Retained for 1-2 years or as required by applicable regulations
• Chat/SMS Logs: Retained for 1 year or as required for service delivery
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Legal and Compliance Data: Retained as required by law

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes (e.g., marketing)
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@tugartech.ai.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.